999fb Responsible Gaming: Your Protection is Our Priority
Enjoy entertainment within your limits. 999fb is committed to keeping you informed and safe.
Our Commitment
Online casino and betting is a form of entertainment — but it is only enjoyable when played in a controlled way. 999fb believes that responsible gaming is not just a rule, it is a culture. We want every player on our platform to play consciously, safely, and with enjoyment.
If you ever feel that gaming is getting out of control, our tools and support team are always by your side. Responsible gaming means giving the highest priority to your own and your family's financial and mental wellbeing.
999fb's responsible gaming policy has been developed with Bangladeshi players in mind. We help every player set their limits and stay within them. Remember — betting is entertainment, not a source of income.
Our Protection Tools
Set Deposit Limits
You can set a maximum daily, weekly, or monthly deposit amount. Lowering a limit takes effect immediately; increasing a limit comes with a cooling-off period.
Time-Out Feature
Pause your account for a set period — from 24 hours to 30 days. During a time-out, login and betting are completely suspended.
Self-Exclusion
Choose self-exclusion for a long-term break. Lock your account completely for 3 months, 6 months, or 1 year — it can only be reactivated through live chat.
Loss Limit Setting
Betting stops automatically once you have lost a set amount. This tool protects your budget and prevents further losses.
24/7 Support Team
For any questions about responsible gaming, our Bengali-speaking support team is available around the clock on live chat. No judgement — just help.
Reality Check Reminder
Pop-up notifications appear at set intervals to show how long you have been playing. These reminders help you stay aware and manage your time.
Warning Signs of a Problem
If any of the signs below apply to you, please use our responsible gaming tools or contact our support team.
- Betting repeatedly to try to win back lost money (chasing losses)
- Hiding your betting activity from family or friends
- Spending money set aside for household or emergency expenses on betting
- Wanting to stop betting but being unable to
- Feeling restless or anxious when not betting
- Spending time betting while neglecting work, studies, or family responsibilities
- Continuing to bet by taking on debt or borrowing money
- Feeling stress or depression over betting outcomes
10 Tips for Responsible Gaming
Set a Budget
Decide in advance how much you will spend each week or month, and do not go beyond that limit.
Treat it as Entertainment
Think of betting as entertainment — like watching a film — not as a source of income.
Track Your Time
Pay attention to how long you play each day. Keep the reality check reminder turned on.
Do Not Bet on Impulse
Avoid betting when you are angry, frustrated, or overly excited.
Take Regular Breaks
Do not play for long stretches without stopping. Take at least a 15 to 20 minute break every hour.
Accept Your Losses
Do not try to bet more to recover lost money — that is the biggest risk of all.
Do Not Play Under the Influence
Avoid betting when under the influence of alcohol or any other substance.
Be Honest with Your Family
Hiding your betting activity from family is a warning sign. Keep things honest.
Know the Rules of the Game
Make sure you understand the rules and odds of any game you play before you start.
Do Not Hesitate to Ask for Help
If you feel you need it, reach out to our live chat right away. We do not judge — we help.
Self-Exclusion: How it Works
Self-exclusion is a tool that helps you keep yourself away from 999fb temporarily or for the long term. It is one of the most effective steps in responsible gaming.
Important Information About Self-Exclusion
- To activate self-exclusion, contact our 24/7 live chat support.
- Your account cannot be reactivated until the chosen period (3 months, 6 months, or 1 year) has ended.
- No promotional emails or bonus offers will be sent during the exclusion period.
- Any existing balance can be withdrawn before self-exclusion begins.
- A cooling-off period applies before reactivation once the exclusion period ends.
Tools such as deposit limits and time-out are available in your account settings. To get help with any questions, write to [email protected] or speak with us on live chat.
For ages 21 and above only
You must be 21 years of age or older to open an account and place bets on 999fb. We take a firm stand against gambling by minors. Parents, please ensure your child cannot access this platform.
Support and Contact
If you or someone you know is struggling with a gambling-related problem, please do not try to face it alone. The 999fb responsible gaming team is always here for you.
Live Chat
Get support in Bengali 24/7. Click the live chat button and speak directly with our team.
To share more details, write to [email protected]. We respond as quickly as possible.
Confidentiality Assured
Your identity and concerns are kept completely confidential. Feel free to seek support.