999fb Privacy Policy
The security of your personal information is our highest priority — learn in detail here how 999fb stores and keeps your data secure.
999fb operates a safe and reliable online betting and casino platform for players in Bangladesh. We believe that keeping your personal information secure is a fundamental responsibility. In this privacy policy, we have clearly explained what types of information we collect, why we collect it, how we use it, and how we keep it secure.
This privacy policy applies in full to creating an account on our platform, playing games, managing financial transactions, or using any of our services. We keep your information secure using SSL encryption and modern security technology.
What Information We Collect
We collect various types of information to provide services on the 999fb platform. This information comes primarily from three sources — directly from you, automatically from your device, and through third-party service providers.
Personal Identity Information
- Full name (in Bengali or English)
- Email address
- Date of birth (for age verification)
- National ID card or passport number (if applicable)
- Residential address
Financial Transaction Information
- bKash, Nagad, Rocket or Upay mobile number
- Deposit and withdrawal history
- Transaction amount and time
- Balance and bonus information
Technical Information
- IP address and location data
- Device type, operating system and browser
- Login time and session information
- Cookies and similar tracking technologies
Gaming activity information
- Game play history and preferences
- Bet amounts and win/loss records
- Time spent on the platform
- Bonus and promotion usage records
Purpose of data use
999fb uses your information only for legitimate and necessary purposes. We never sell your information unnecessarily or to third parties without your permission.
Main areas of use
- Account management: Your information is used to create, verify, and keep your account secure.
- Service delivery: To properly manage gaming, betting, and financial transactions.
- Age verification: To ensure that only users aged 21 or above can use the platform.
- Customer support: To assist you through 24/7 live chat.
- Security and fraud prevention: To detect and prevent suspicious activity.
- Legal compliance: To comply with applicable laws and regulations.
- Platform improvement: Using analytical data to enhance the user experience.
- Responsible gaming: Identifying the risk of excessive gaming and providing necessary support.
How your information is kept secure
999fb is firmly committed to your privacy policy. We have adopted the latest technical and organizational measures to ensure your information remains at the highest level of security.
SSL Encryption
SSL/TLS encryption is active across our entire platform. Every piece of data transmitted between your browser and our servers is encrypted, so third parties cannot read it.
Password protection
Your password is never stored in plain text. We use high-grade hashing algorithms. Two-step verification is also available.
Secure data storage
Your information is stored on secure servers where regular security audits are conducted. Unauthorized access is strictly prohibited.
Sharing Information with Third Parties
999fb does not sell your personal information or provide it to third parties for commercial purposes. However, limited information may be shared in certain specific circumstances.
Circumstances in Which Information May Be Shared
- Payment Processing: Information necessary to complete financial transactions via bKash, Nagad, Rocket and Upay is provided. These organizations have their own privacy policies.
- Technology Service Providers: Information necessary for service operations is shared only with game software developers and technology partners.
- Legal Obligations: Information may be provided to comply with court orders, lawful requests from investigative authorities, or applicable legal requirements.
- Fraud Prevention: Limited information may be shared with relevant authorities to prevent financial crimes and fraud.
- Business Transfer: In the event of a change of business ownership or merger, the new operator will be bound to follow this same privacy policy.
Cookie & Tracking Technology
999fb uses cookies and similar tracking technologies to improve your experience and ensure the performance of the platform.
Essential Cookies
These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, verify security, and process payments. These cookies cannot be disabled.
Analytical Cookies
These cookies collect information to help us understand how you use our platform. This information is used to improve the quality of our service and does not directly identify any individual.
Preference Cookies
These save your language preferences, game settings, and other personalized experience choices. On your next visit, you will receive a customized experience.
Cookie Controls
You can manage non-essential cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.
Your Rights & Preferences
999fb respects your right to protect your information. You have the following rights over your own data.
Your Key Rights
- Right to Access: You may request to know what kind of information we are storing about you.
- Right to Correction: If any of your information is incorrect or incomplete, you may request that it be corrected.
- Right to Deletion: In certain circumstances you may request that your information be deleted. However, if legal obligations exist, it may not be possible to delete all information.
- Right to Restrict Processing: In certain circumstances you may request that restrictions be placed on the processing of your information.
- Right to Close Account: You may request to close your account at any time.
- Right to Lodge a Complaint: If you have a complaint about a violation of our privacy policy, please contact us directly.
Data Retention Period
999fb does not retain your information beyond the period necessary. The retention period depends on the type and purpose of the information.
General Retention Period Guidelines
- Account Information: Retained for as long as the account is active. Even after account closure, it may be retained for a defined period as required by law.
- Financial Transaction Records: Retained for an extended period in accordance with financial regulations and legal obligations.
- Gaming Activity: Retained for a defined period to ensure responsible gaming and for dispute resolution.
- Technical Logs: Retained for a limited period as needed for security analysis.
- Customer Service Communications: May be retained for a defined period for quality control and training purposes.
Protection of Minors
999fb is for persons aged 21 and above only. We never knowingly collect information from anyone under the age of 21 or permit them to use our services.
Age is verified at the time of registration and additional verification may be carried out in cases of suspicion. If we become certain that a minor is using our platform, we will immediately close that account and delete the information collected.
If you see a minor using our platform, please notify us at [email protected].
Changes to the Privacy Policy
999fb may update this privacy policy from time to time. We revise the policy to keep it in line with applicable laws, changes in technology, or the development of our services.
For any significant changes, we will notify you at your registered email and note the date of the update on this page. Continued use of the platform after a policy change will be considered as acceptance of the new policy.
You are advised to review this page regularly so that you remain informed about the latest policy.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will process your request as soon as possible.
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