Frequently Asked Questions
999fb FAQ — Answers to All Your Questions
From opening an account to depositing money with bKash, claiming bonuses, and safe gaming — find detailed answers to the most frequently asked questions about 999fb here.
Welcome to 999fb. Below we have arranged the most frequently asked questions from Bangladeshi players into five topic groups — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. Click on any question to see the full answer. If you cannot find the answer to your question here, our 24/7 live support team is always ready to help.
Account and Registration
Account and Registration
To open an account at 999fb, you need an active mobile number and a valid email address. You will need to provide your name, date of birth, and preferred payment method in the registration form. Please note that 999fb is only for people aged 21 and above. One person can only open one account.
In most cases, account verification is completed within a few minutes. If additional documents are required for security purposes, our 24/7 live chat support team will assist you. If all information is filled in correctly, the account is activated quickly.
Go to the 999fb Login page and click on the "Forgot Password" option. A one-time password (OTP) will be sent to your registered mobile number or email. Set a new password after verifying with the OTP. If you still have trouble, contact us via live chat.
No, only one 999fb account can be opened with a single mobile number. If multiple accounts are found, it will be considered a violation of our terms of use and all accounts may be suspended. Please read the terms and conditions for more information.
The fully mobile-friendly 999fb website can be easily used from the browser of any Android or iOS phone. It is possible to play all games and make transactions on mobile without downloading a separate app. The site loads quickly and works well on any screen size.
Deposits and Withdrawals
Deposits and Withdrawals
Depositing money via bKash is usually instant — in most cases it is added to your 999fb balance within a few seconds. The minimum deposit amount is ৳200. If there is a delay for any reason, let us know via live chat and our team will resolve it quickly.
Yes. You can deposit money at 999fb using four mobile banking methods — bKash, Nagad, Rocket, and Upay. The minimum deposit amount is the same for all methods — ৳200. Each method is fast and secure. Choose the method you prefer.
The withdrawal process at 999fb is usually completed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳1,000. If your account details are correct at the time of request, the process is faster.
999fb does not charge any deposit or withdrawal fees on its own. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own service charges. Please check the relevant payment provider's website or app for details.
If you contact us before processing of the withdrawal request has started, cancellation may be possible. However, once the process has begun, it is generally not possible to stop it. Contact us via live chat for quick assistance.
Currently, mobile banking methods — bKash, Nagad, Rocket, and Upay — are supported for deposits and withdrawals at 999fb. These are the fastest and most convenient payment methods in Bangladesh. We will let you know when new payment options are added.
Games and Rules
Games and Rules
To bet on BPL matches at 999fb, first go to the cricket section. Select your preferred match from the list of active matches and view the available markets. Set your bet amount and confirm. Live betting options are also available during matches. Visit the cricket page for more details.
RTP, or Return to Player, is the theoretical percentage that a slot game returns to players over the long term. For example, a 96% RTP means that on average ৳96 comes back for every ৳100 bet — but this is an average over millions of spins, not a guaranteed result in a single session. Verified game software is used at 999fb to ensure fair play.
Aviator is a crash-style game by Spribe. In each round, a plane takes off and a multiplier gradually increases. You must cash out before the plane crashes. The longer you wait, the higher the multiplier grows — but the risk increases too. Cashing out at the right time is the core strategy of this game.
Yes, 999fb's live casino games are fully supported on smartphones and tablets. Use a stable internet connection (4G or Wi-Fi) for the best experience. Live games from various providers including Evolution Gaming and Ezugi run smoothly on mobile.
Mega Fishing has a fishing-style gameplay with fish of various values. Catching bigger fish gives more rewards. Catching special boss characters gives big prizes. Increase cannon power and shoot at big targets, but keep bet management in mind. Visit the Mega Fishing page for more details.
Bonuses and Promotions
Bonuses and Promotions
New members at 999fb receive a 100% bonus up to ৳5,000 on their first deposit. That means if you deposit ৳5,000, your total balance will be ৳10,000. To claim the bonus, create an account and make your first deposit — the bonus will be added automatically.
A wagering requirement is the condition specifying how much you need to bet in total before you can withdraw a bonus. The wagering requirement for the 999fb welcome bonus is 10x. That means if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets. After that, the bonus becomes withdrawable.
The 999fb VIP program has three tiers — Bronze, Silver, and Gold. You can move up to higher tiers by playing regularly. Bronze offers up to 0.3% weekly cashback, Silver offers 0.7%, and Gold offers 1.0% weekly cashback.
Yes, 999fb offers weekly and monthly promotions for regular players. Special offers are also available during Eid, Pohela Boishakh, and other festivals. To find out about the latest promotions, check the promotions page after logging in or ask via live chat.
The conditions for using a bonus depend on the specific offer. Generally, bonuses can be used fully on slot games. Separate conditions may apply for use in live casino or sports betting. Read the rules of the specific bonus or confirm via live chat.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, 999fb is a safe and reliable platform. SSL encryption technology is used to keep your personal information and financial transactions secure. We use verified game software to ensure fair play. Read the privacy policy for more details.
Yes, 999fb is only for people aged 21 and above. Date of birth must be provided at the time of registration. Age is confirmed during the account verification process. We are committed to keeping underage individuals from using the platform.
Yes, 999fb gives responsible gaming the highest priority. You can set daily, weekly, or monthly deposit limits for yourself. Session time limits and loss limits can also be set. To use these features, go to account settings or let us know via live chat.
If you want to temporarily stop playing, contact us via live chat. We will help activate an account break or self-exclusion for a specific period according to your request. Visit the responsible gaming page for more details.
Absolutely. The 999fb support team provides service entirely in Bengali. Live chat is active seven days a week, twenty-four hours a day — according to Bangladesh Standard Time (BST, UTC+6). Support is also provided by email: [email protected].
Still have questions? Contact Support
Our Bengali-speaking support team is with you 24/7, day and night. Contact us via live chat or email for quick help with any issue.
Live Chat
24/7 Support in Bengali
Email Support
[email protected]